Our Promise

Our Commitments to you

We aim to provide you with a professional licence administration service coupled with competent technical support to ensure that the frequencies assigned to you are suitable for your needs.

For your enquiries we will:

Answer your telephone calls promptly and always within 30 seconds.
Always identify ourselves to you.
Treat all your enquiries as helpfully and as courteously as possible.
Minimise the number of people you have to deal with.
Resolve any problems quickly and effectively.

For your applications we will:

Send you application forms within 1 working day of your request.
Process your applications for temporary use of frequencies within 5 working days of receipt, providing that the correct documentation and fees have been received.
Send you renewal notices 6 weeks before your licence expires.
Suggest alternatives where your first choice of frequency is not available
Keep any information you give us confidential and abide by the Data Protection Act.

To support your operations we will:

Provide first line advice and guidance in determining the cause of interference
Try to find alternative channels for you if you are suffering from persistent interference
Refer cases of interference due to unlicensed operation to Ofcom's enforcement officers.

If you like our service ...

Only occasionally do we have the opportunity to meet our customers face to face but we always welcome constructive criticism and suggestions for improvements. Do please write or telephone if you have any comments about our service.

We would also like to know if you are pleased with our service!

.... And what if you don't?

If you do have a complaint, in the first instance please contact us either by telephone or in writing. We will respond to this within two working days.

Complaints will be investigated as quickly as practicable but usually within 10 working days.

If you feel our response is unsatisfactory or delayed please contact: -

Paul Gill, Managing Director
JFMG
UK House, 4th Floor
2-5 Great Titchfield Street
London W1D 1NN

Tel 020 7299 8660
Fax 020 7299 8661

If you feel that we have not resolved your complaint to your satisfaction then you may want to refer it to Ofcom:

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

We hope that you find the information useful and that it gives you an indication of the quality of service you may expect at all times in your dealings with us.