Radio spectrum for programme making and entertainment

JFMG provide an out of hours service between the hours of 5pm and 9am, to cover emergency applications when the office is closed.

To ensure customers understand the out of hours service fully, JFMG would like to explain more about our emergency out of hours service and the premium fee.

All applications that come in after 5pm need to go through the emergency coordinator by phone as emails will not be answered out of office hours. The out of hours number is 07866 423 619. This service will be charged at a one off premium fee of £55 per application, in addition to the licence fee (where applicable). Customers have the opportunity to opt out of this fee if the application could be processed the next working day from 9am before the event. The emergency coordinator will always discuss and confirm this fee with you verbally before proceeding.

Last minute applications that come in between 4:30pm and 5pm (or earlier for larger applications and tours) may not be finalised if the application is not able to be completed before the office closes at 5pm. If an application comes in before 5pm and it cannot be completed before the office closes, it will then be passed to the emergency coordinator who will call you to discuss the application with you and confirm that you are happy for the premium fee to be charged. The coordinator will then complete the application for you.

We would encourage customers to send in applications with as much notice as possible, and to be especially mindful to ensure last minute applications towards the end of the day are submitted to JFMG with enough time to process before the office closes. This is to ensure we can always provide you with the quickest and most economical service available, which is during office hours.